Tech Mahindra has unveiled agentX, a revolutionary suite of generative AI solutions designed to optimize enterprise operations by eliminating inefficiencies in traditional workflows. This innovative offering empowers organizations to enhance productivity, improve user experiences, and focus on strategic growth by automating intricate tasks across various business and IT domains.
The first solution in the suite, agentAssistX, leverages advanced generative AI technology to transform support processes. This intelligent tool automates operations across business, IT, and end-user support functions, seamlessly integrating with IT service management systems, cloud platforms, and security solutions. Its ability to accelerate ticket resolution and automate provisioning ensures streamlined operations and higher efficiency.
By adopting agentAssistX, organizations can achieve significant gains in productivity and efficiency while managing increased support demands without compromising quality. This innovation also enables businesses to optimize costs and enhance compliance by adhering to rigorous security and governance standards.
Tapati Bandopadhyay, an expert advisor at Third Eye Advisory, emphasized that Tech Mahindra’s solutions are designed to bring actionable, autonomous, and responsible AI into enterprise applications. According to Bandopadhyay, agentX accelerates value realization, enhancing productivity and decision-making speeds by over 70% while addressing critical readiness needs in governance, risk, compliance, and security. This launch positions Tech Mahindra as a leader in the next wave of AI-driven enterprise transformation.
