In a strategic move to leverage AI, Microsoft will enable its customers to build autonomous AI agents starting next month. Unlike conventional chatbots, these agents require minimal human input and can handle a range of tasks, including client queries, sales lead generation, and inventory management.
The launch of Copilot Studio will allow businesses to create these AI solutions through an easy-to-use, no-code platform. Utilizing a combination of Microsoft’s in-house AI models and technology developed by OpenAI, these agents aim to enhance business operations across sectors. Microsoft will also introduce 10 ready-to-use agents designed for various tasks, such as supply chain management, expense tracking, and customer communications.
“Copilot serves as the user interface for AI. Each employee will have a personalized Copilot, enabling seamless interaction with a wide array of AI agents,” said Charles Lamanna, Corporate Vice President for Business and Industry Copilot.
Early users, including McKinsey & Co, have tested the system, creating agents that efficiently handle tasks like reviewing client interaction history, identifying the right consultant, and scheduling follow-ups.
Despite growing investment, major tech firms, including Microsoft, face scrutiny to prove the returns on their AI spending. Microsoft’s stock fell by 2.8% in the last quarter but remains over 10% higher this year. Concerns about the slow pace of adoption persist, with a Gartner survey revealing that most companies have not moved beyond the pilot stage in their Copilot projects, indicating potential challenges for broader implementation.
