On Monday, Zomato introduced Nugget—an AI-powered, no-code customer support platform designed to streamline query handling. In a post on X, CEO Deepinder Goyal announced, “Introducing Nugget—an AI-native, no-code customer support platform.” He emphasized that the platform is crafted to make scaling support effortless for businesses of every size. “Nugget helps businesses scale support effortlessly – highly customisable, low-cost, no dev team needed. No rigid workflows, just seamless automation,” Goyal said.
Goyal highlighted three key features of Nugget:
- Resolves up to 80 per cent of queries autonomously
- Learns and adapts in real-time
- Requires zero code
Originally developed over three years as an internal tool, Nugget now powers more than 15 million support interactions per month across Zomato, Blinkit, and Hyperpure. “Built over 3 years as an internal tool, Nugget now powers 15M+ support interactions/month for Zomato, Blinkit and Hyperpure. We’re now opening it up to businesses worldwide—90% of companies who’ve seen Nugget have signed up,” the CEO noted.
Marking the first product from Zomato Labs, Goyal added, “Our incubator for in-house innovations. More exciting launches coming soon.” In an appealing offer for founders, he stated, “Founders: Stuck in a contract with a legacy provider? We’ll give you Nugget for free for the remainder of your term.”
With Nugget’s debut, Zomato is set to transform the landscape of customer support.
